Our Policies

 

When booking a trip with or traveling with Timi’s Tours, each guest agrees to adhere to the policies outlined herein. These policies are subject to change at any time without prior notice.

 

Timi’s Tours acts solely as an agent on behalf of its tour participants in arranging transportation, lodging, entertainment, dining, sightseeing, and other travel-related services. As such, we are not responsible for any loss, damage, delay, injury, or accident caused by any third party—including, but not limited to, transportation providers, hotels, restaurants, or venues.

 

Timi’s Tours is also not responsible for the loss of or damage to baggage or personal property. We reserve the right to decline to accept or retain any person as a tour participant or to cancel or alter any portion of a trip as circumstances require, including for reasons of health, behavior, or force majeure.

 

Itineraries

 

The shows, attractions, and experiences listed on our itineraries are those for which we currently hold confirmed reservations. While we strive to maintain the published itinerary, all components are subject to change at any time due to circumstances beyond our control.

 

Possible changes may include, but are not limited to:

 

• Performer or venue cancellations

• Insufficient participation

• Scheduling conflicts

• Natural disasters

• Public health emergencies or pandemics

• Acts of civil unrest, terrorism, or violence

• Government-imposed restrictions or emergencies

 

In such situations, Timi’s Tours will make every effort to offer a suitable alternative. However, we are not responsible for changes or cancellations caused by these external factors.

 

Departures

 

For day trips, guests will receive departure time and location details by email prior to the scheduled departure.

For multi-day trips, a full itinerary with departure details will be emailed approximately 3 to 4 weeks prior to the trip.

If you book a trip within 2 weeks of the departure date, your preferred pickup point may not be available. Please let us know your desired pickup location at the time of booking, and we will do our best to accommodate you.

 

Pickups

 

If you are traveling with a friend or companion, please let us know at the time of booking so we can plan seating and accommodations accordingly.

 

Passengers must arrive at their pickup location at least 15 minutes prior to departure time. If you miss your scheduled pickup, you may drive to the next available pickup point and board the motorcoach there.

 

No-shows will not receive a refund for any portion of the tour.

 

Timi’s Tours offers pickup points in Decatur, Springfield, and other towns along the route as determined by our team based on the itinerary and logistics.

 

Cancellations & Refunds

 

All cancellations must be made in writing (Letter or email) and are subject to our tiered non-refundable policy based on the type of trip:

Trip Type	Non-Refundable Window
Domestic (Motorcoach only)	Within 75 days of departure
Domestic (Includes airfare)	Within 120 days of departure
International travel	Within 180 or 220 days of departure, depending on the trip.

 

 

If you cancel within the applicable non-refundable window, all payments are forfeited — no refund will be issued.

 

If you cancel outside the applicable non-refundable window, the following conditions apply:

 

• Cancellation must be postmarked by the deadline and confirmed by Timi’s Tours in writing.

• The traveler is responsible for finding a replacement for their spot or forfeiting all payments.

• Refunds may take up to four (4) months to process.

• A 4% processing fee will be deducted from any refund unless the guest chooses to accept trip credit instead, in which case the fee is waived.

• Trip credits do not expire once issued.

 

Some trips have special refund terms due to unique vendor requirements. These will be disclosed at the time of booking.

 

Non-Payment Clause:

 

If full payment is not received by the final due date (as defined by your payment schedule), your reservation will be considered cancelled within the applicable 75-/120-/180-/220-day non-refundable window, and all payments made will be forfeited. No refund will be issued.

 

Timi’s Tours reserves the right to automatically cancel any unpaid reservation after the due date, without further notice. Timi’s Tours will make a reasonable effort to contact you in order to keep the reservation from being cancelled, but if no response is received, the reservation will be cancelled with no refund. 

 

Rescheduled Trips

 

If a trip is rescheduled by Timi’s Tours due to circumstances beyond our control, guests may:

 

• Retain their spot on the rescheduled trip or

• Request trip credit for the full amount paid

   

No cash refunds will be offered in these cases unless otherwise stated.

 

Weather & Voluntary Cancellations

 

If Timi’s Tours chooses to operate a trip despite adverse weather, natural events, or other risks, and you decide not to travel, your cancellation will be treated as voluntary and non-refundable.

 

If Timi’s Tours cancels a trip due to severe weather, emergencies, or other conditions, we will make every effort to reschedule or postpone the trip. If that is not possible, we may issue trip credit at our sole discretion.

 

Adverse Conditions & Emergencies

 

Timi’s Tours has no control over "Acts of God" such as:

 

• Harsh or hazardous weather (snow, floods, tornadoes, etc.)

• Natural disasters

• Civil unrest, violence, or terrorism

• Health crises or public emergencies

• Government-mandated closures or restrictions

   

In such circumstances, we may delay departure, alter the itinerary, or cancel a trip. We will follow official guidance from relevant authorities, including the CDC, DOT, USDOT, FTA, and local law enforcement.

Timi’s Tours reserves the right to reroute, pause, or terminate a trip en route if safety or legal compliance requires it.

 

Payments & Gratuities

 

We reserve the right to change our payment plans at any time and it’s at our sole discretion what amounts are due and when. There will be a $20 charge on all returned checks for any reason.

 

All day trips require to be paid in full at time of booking. All Multiday trips require a non-refundable deposit to confirm your reservation. Final payment due dates are outlined at the time of booking and vary by trip type.

 

Timi’s Tours accepts the following forms of payment:

 

• Visa, Mastercard, Discover, and American Express

• Personal checks and money orders

• • Returned checks will result in a returned check fee. After one returned check, we may require all future payments to be made via certified funds or credit/debit card.

 

Late or Missed Payments:

 

If full payment is not received by the final due date, your reservation will be automatically cancelled, and all prior payments will be forfeited under our cancellation policy. No exceptions.

 

Driver & Tour Director Gratuities

 

Gratuities are not included in your tour price unless otherwise stated. While not mandatory, tipping is customary and greatly appreciated by your driver and tour director, who work hard to make your trip safe, enjoyable, and memorable.

We suggest a minimum of $5 per day for both the driver and the tour director.

 

Reward Cards & Gift Cards

 

The Timi's Tours Reward Card can’t be transferred to others, duplicated, or copied. Only one reward card may be used per person, per trip. The reward card is a free card any traveler may use. For every day you travel with us, you get one stamp on your card. Once you have 10 stamps, you can redeem your card for $35 off any trip! For example, you can get one stamp for each day trip you take or 10 stamps for a 10-day trip. Once you redeem your reward card, you must forfeit said card and if you wish, you may start a new one.

 

Gift cards & reward cards are non-refundable and may not be used towards travel insurance premiums. Other restrictions may apply. 

 

Baggage

 

• Multi-Day Motorcoach Trips that Do Not Include Airfare:

  Each passenger is allowed one large suitcase. Each passenger is also allowed a personal item such as a purse and carry-on bag (restrictions apply and must be of a reasonable size to allow space for all guests).

 

• One-Day Motorcoach Trips:

  Each passenger is allowed a personal item such as a purse and, if needed, a carry-on bag (restrictions apply and must be of a reasonable size to allow space for all guests).

 

• Trips that Include Airfare:

  To accommodate the unique luggage needs of each passenger, luggage fees charged by airlines are NOT included in the price of your trip (unless otherwise stated) and will vary based on the airline's policies, fees, restrictions, etc., which are beyond Timi's Tours' control.

 

•  Additional Information:

  The policy for trips that include airfare also applies to trips that include any other vessel of travel besides our motorcoaches, i.e. a cruise ship, riverboat, trains, etc. In general, baggage policies vary only on trips that use modes of transportation not independently owned by our company.

 

• Shopping & Purchases:  Timi's Tours will make every effort to accommodate space in the luggage bays of our motorcoaches for purchases made by our guests while on our trips, especially for one day shopping trips. For trips that require significant luggage to be stored in our luggage bays, space for purchases may be limited. We make no guarantees as to how much space will be available to store your purchases, and have the right to limit large or bulky items. We encourage you to plan ahead and allow for extra space in your luggage to bring purchases home with you, especially for trips involving flights and weight restrictions on luggage.

 

 

Passengers

 

• Health of Passengers:  The health and safety of our clients and staff is of the utmost importance to us. The following applies for all Timi’s Tours trips. If a passenger has any underlying health risks, or they are currently experiencing illness, we recommend you consult your physician and determine your fitness for travel. For the safety and health of our passengers, Timi’s Tours may choose to refuse to accept or retain a passenger who exhibits symptoms of illness, including but not limited to flu-like symptoms, before or during a tour.

• Smoking:  Federal Law prohibits smoking aboard the motorcoach.  When we are traveling by motorcoach, we will make rest stops every two to three hours for your convenience.

• Occupancy & Seating:  Passengers booking a single room, for a multiple day trip, will NOT be guaranteed two seats on the motorcoach. Someone may sit next to you. Occupancy rates only apply to your room and do not grant you two seats on the motorcoach or other transportation that may be used for your trip. If you would like two seats for one person, please notify us and we will let you know if there is an option to purchase a second seat on the motorcoach. Guests booking a trip as double occupancy MUST notify us if they have a need for either one or two beds at the time they book their trip. If you do not notify us, you will be assigned an available room layout automatically.  Any guest regardless of occupancy must notify us of a specific room accommodation you desire at the time of booking and those accommodations, if available, may result in extra charges for the guest to be added to the total of their trip.

 

• Attire & Shoes:  Appropriate clothes and shoes must be worn when attending lunch/dinner theater shows, and at any other venue. Be sure to wear comfortable walking shoes for all of our tours. Pack options for changes in weather.

 

• Families:  Minimum age for passengers on Timi's Tours is five (5) years of age and any one 18 years or younger must be accompanied by an adult.

 

• Pets & Service Animals:  The company complies with all laws and the Americans with Disabilities Act. Pets of any kind that are not service animals are not permitted. Please contact the company prior to departure should you have any questions or need to travel with a service animal.

 

• Photography/Videography:  By traveling with the company, you give full permission for any photos or videos taken by us during a trip to be used and/or published for any purpose across our brands, including but not limited to print or advertising mediums, on websites, or on social media platforms. Any person wishing not to be included in photos/videos must alert the tour director on their trip.

 

• Refrigerated Medications:  If you, the passenger, require refrigerated or cooled medication, it is your responsibility to acquire the appropriate means of cooling. Some, but not all, hotel facilities have a refrigerator.

 

• Included Meals:  When a trip description lists meals as being included, there is no guarantee as to the type of dining establishment or food selection, unless we specifically name the restaurant and/or meal. These meals are still subject to change due to factors beyond our control such as menu availability at the restaurant. Likewise, when breakfast is included in a trip, it is a hotel breakfast, unless otherwise described. If breakfast is included at the hotel, the selection and other factors are beyond our control. Sometimes, often on day trips, we make a stop where one or more fast food establishments are located, and you may choose where and what you would like to eat at your own cost. 

 

• Independence:  Timi's Tours cannot be responsible for attending to the needs of travelers who are not capable of caring for their needs independently.

 

• Alcohol:  When traveling with Timi's Tours, guests who choose to drink agree to do so responsibly, and not disturb other guests. Failure to adhere to this is a breach of this policy, and could result in being removed from the trip at the guest's expense and it will be their responsibility to make new arrangements.

 

Travel Protection

 

Timi's Tours offers Travel Protection in partnership with Trip Mate. The Pre-Existing Medical Condition Exclusion Waiver is available provided the cost of the plan is received within 15 days of the date your initial payment or deposit for your trip is received and you are medically able and not disabled at the time your plan cost is paid. For important details & disclosures, visit Trip Mate I Plan Documents. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trip Mate, a Generali Global Assistance & Insurance Services brand, P.O. Box 527, Hazelwood, MO, 63042; 1-833-297-2258; assistancefees@tripmate.com.  We are licensed in all states. While Trip Mate markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by Trip Mate, and Trip Mate does not receive compensation from USF for providing the non-insurance components of the plans.

 

Activity Levels

 

Our Activity Level Ratings provide an understanding of the physical expectations for each tour, making it easier for you to find the adventure that is right for you!

 

Activity Level 1

These tours include light activity like walking tours and minimal stairs and are a great fit for all kinds of travelers. 

 

Activity Level 2

Expect some easy-medium physical activities included on your tour like longer walking tours, hilly destinations, and potentially uneven terrain. Also, while some destinations may be somewhat more demanding due to altitude or steep hills, there may be a mode of transportation to get you where you need to go – should you want to forgo walking. 

 

Activity Level 3

These tours involve a variety of active experiences including climbing steps, or longer walking tours. We recommend a good level of fitness to enjoy these tours.These tours may be difficult for anyone with a mobility device such as a walker or cane. 

 

Activity Level 4

These tours are the same as level 3 but are not accessible for anyone with a mobility device such as a walker, cane or wheelchair/scooter.